Crisis Support Staff (FT Nights - SB)

    • Job Tracking ID: 512907-735714
    • Job Location: South Bend, IN
    • Job Level: Entry Level (less than 2 years)
    • Job Type: Full-Time/Regular
    • Date Updated: June 29, 2020
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

7pm-7am shifts Sunday-Saturday, works rotating holidays & weekends

Provides residential and non-residential clients with support services and activities to assist their process of moving from crisis to stability. Carries responsibility for providing support to women clients and their children to ensure a harmonious living atmosphere.

Essential Duties

  • Answer incoming crisis calls

  • Conducts intake of domestic violence clients

  • Responsible for accurate data entry of crisis calls, intakes, lethality screens, abusers log, and room list

  • Process intake of new clients and clients exiting the program

  • Monitor and respond to activity at entry doors

  • Provides information and referral for telephone callers and residents

  • Communicates information concerning client matters to appropriate staff

  • Watches security cameras

  • Provides the initial orientation for women entering the program and goes over policies and rules as a backup to Crisis Desk Specialists.

  • Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.

  • Does laundry on an as-need basis.

  • Monitors client laundry, ironing and room cleaning activities.

  • Monitors clients’ assigned chores and makes sure they are completed.

  • Maintains linen closet and pantry in an orderly manner.

  • Cross-trains with Crisis Desk Specialists so that backup on the front desk will be provided.

  • Circulates on first and second floors, interacts with clients and reports issues to clients’ Case Manager, when appropriate.

  • Resolves client problems when necessary.

  • Informs supervisor when toiletries inventory is low.

  • Enters information in log book at front desk and in Crisis Floor Specialist’s office as appropriate

  • Provides necessary tracking for CAC Food Program grant activities and complies with reporting forms.

  • Sets up breakfast items in cafeteria, serves food and milk to all children and records their participation.

  • Supervises all meal and snack activities in the cafeteria.

  • Performs other duties as assigned.

  • Calls on-call supervisor with necessary guidance and change of schedule changes.




Experience and Skills:

Knowledge and Ability

  • Ability to work well with people and make decisions in emergency situations

  • Ability to maintain accurate records

  • Ability to work as part of a team

  • Ability to follow instructions and complete assignments

  • Ability to assess client needs and well-being

  • Knowledge of women’s issues


Education and Experience

  • High school diploma/GED required. Associates/Bachelor’s Degree preferred.

  • Experience working with women and children in a social service setting desirable.

Physical/Mental Essential Requirements

  • Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).
  • Full range of body motion including manual and finger dexterity and eye-hand coordination.
  • Ability to sit at a computer work station for extended periods of time.
  • Occasional need to stand for long periods of time.
  • Ability to focus on detail and accuracy.
  • Ability to handle environmental conditions inside and outside.
  • Occasional high stress may be experienced in dealing with clients, staff and volunteers.


  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Holidays
  • 12 Vacation Paid Time Off Days
  • 1 Personal & 1 Floating Holiday Paid Time Off Day